This website is operated by Guangzhou Dongping Trading Co., Ltd.

• 1. What are these cards used for?

  Our cards are designed for entertainment, creative, and collectible purposes only. They are ideal for personal expression, gifts, events, and themed designs.

• 2. Can I customize my card?

  Yes. All our products are customizable. You can provide your own details, photos, and design preferences.

• 3. Do the cards have scannable features?

  Some of our cards support QR codes or scannable elements, depending on the product you choose.

• 4. How long does production take?

  Production usually takes 2–5 business days, depending on the complexity of the design.

• 5. How long does shipping take?

  Shipping times vary by location:
  ●USA: 7–12 business days
  ●Europe: 7–15 business days
  ●Other regions: 10–20 business days

• 6. Can I return my order?

  Since all products are custom-made, returns are generally not accepted unless the item is defective or incorrect. Please refer to our Return & Refund Policy.

• 7. Can I cancel my order?

  Orders can only be canceled within 12 hours after purchase.

• 8. Are these real or official ID cards?

  No. All products are novelty items and are not valid for official identification or verification.

• 9. What if I entered incorrect information?

  Please contact us as soon as possible. If production has not started, we may be able to update your order.

• 10. How can I contact support?

  You can reach our support team through the Contact Us page. We typically respond within 24 hours.